Creating an issue
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Use this action to create a new issue in a core/software project or to create a new request in a Jira Service Management project.
1. Set at least the Project and Issue type / Request type.
2. Split regexp can be used to keep only the first part of the body before a pattern that is specified in the regexp. Note that multiple regular expressions can be defined (each on a new line) and they must begin and end with a / sign, like: /Re:/
3. At Attachment handling, configure when you want to add the attachments to the issue. Choose from the following options:
Never add
Skip attachments based on attachment filters
Always add
By switching the toggle under Attach the original email as .eml file, incoming emails that reach this step in the mail handler will automatically be attached to the issue as an eml file. This step is always done in the name of the Default Reporter, so please make sure they have the correct permissions to do so.
Important: During processing, before splitting the mail body by a regexp, the whole body is converted to Jira wiki format. The regexp is applied on the converted value after this process. For more information, see .
For more informartion regarding attachment filters see .