❓Frequently Asked Questions

Why is the export button greyed out?

It is because you have not chosen any pages. Please select at least one page to activate the export button again.

How can I change the export template?

Currently, we only have one template. You can change the export template in future versions. We recommend you check our add-on on its Marketplace page.

How can I export blog posts?

In this version, you can export only pages, but we are planning to implement this feature in future versions. We recommend you check our add-on on its Marketplace page.

How can I check the export attributes before exporting?

At the left bottom corner of the export dialog you can find a summary of export parameters.

How can I export the full space?

Start the export from the root page of your space, and choose Selected pages content options, and mark the checkbox of the root page.

Spaces with multiple root pages cannot be exported in one step. We are adding support for exports of spaces with more root pages in upcoming versions. We recommend you check our add-on on its Marketplace page.

How can I export Jira Issues?

At the moment, if a page contains Jira Issues Smartlink, it is exported as a link (which leads the user with permission to the corresponding Issue Search in Jira). If you would like to see the list of Jira issues on the exported page, we suggest using Jira Legacy instead of Jira Issues.

Output format

What is the naming convention of the exported files?

The name of the exported file is the following:

<PAGE NAME>-<VERSION NUMBER>-<EXPORT DATE in YYYYMMDD>_<EXPORT TIME in HHMMSS>

Restricted pages

Why can't a restricted page be exported when page restrictions allow the page to be viewed?

Problem: I added the Content Exporter Addon user to the page restrictions, so should be able to view the page, but the export is not working.

Solution: Modifying the page restrictions requires re-indexing the page with all child pages, as well as comments and attachments on all those pages. It may take some time, especially when the page hierarchy is complex. If you want to apply page restrictions immediately, please contact your system administrator and ask him/her to do a re-index, and try the export again.

Find further details here: https://confluence.atlassian.com/display/CONFKB/Page+Restrictions+Performance+Considerations

Questions from Administrators

Sometimes I get an error during the export, but I don't know why.

One of the reasons for this error can be the lack of memory. During export, your Confluence needs a little bit more memory than normal production use. Please check - or ask your system administrator to check - the available HEAP memory of the installed Confluence Server and add some more memory (if possible). We highly recommend running your Confluence instance with at least 2GB of memory. Larger instances with lots of spaces, attachment, or restricted pages may need much more memory.

I got an error message saying "Sorry, download failed! Please contact your administrator! Error identifier: xxxxxxxxxxx". What should I do?

In this case please send us an error report containing the following:

• the identifier of the error

• the time of the error

• a print screen of your page

Ee will investigate it for you as soon as possible.

I got an error message saying "Confluence application key missing"

Sometimes trusted application keys are lost during Confluence upgrade.

To check this, go to Confluence Admin → Content Exporter → General settings.

If you see the following message, the Confluence trusted key is missing and you have to initialize a new one:

To generate a new Trusted key, click on the Initialize Confluence Trusted Application Keystore button in the error message.