Frequently Asked Questions
It is because you have not chosen any pages. Please select at least one page to activate the export button again.
Currently, we only have one template. You can change the export template in future versions. We recommend you check our add-on on its Marketplace page.
In this version, you can export only pages, but we are planning to implement this feature in future versions. We recommend you check our add-on on its Marketplace page.
At the left bottom corner of the export dialog you can find a summary of export parameters.
Start the export from the root page of your space, and choose Selected pages content options, and mark the checkbox of the root page.
Spaces with multiple root pages cannot be exported in one step. We are adding support for exports of spaces with more root pages in upcoming versions. We recommend you check our add-on on its Marketplace page.
The name of the exported file is the following:
<PAGE NAME>-<VERSION NUMBER>-<EXPORT DATE in YYYYMMDD>_<EXPORT TIME in HHMMSS>
Problem: I added the Content Exporter Addon user to the page restrictions, so should be able to view the page, but the export is not working.
Solution: Modifying the page restrictions requires re-indexing the page with all child pages, as well as comments and attachments on all those pages. It may take some time, especially when the page hierarchy is complex. If you want to apply page restrictions immediately, please contact your system administrator and ask him/her to do a re-index, and try the export again.
One of the reasons for this error can be the lack of memory. During export, your Confluence needs a little bit more memory than normal production use. Please check - or ask your system administrator to check - the available HEAP memory of the installed Confluence Server and add some more memory (if possible). We highly recommend running your Confluence instance with at least 2GB of memory. Larger instances with lots of spaces, attachment, or restricted pages may need much more memory.
In this case please send us an error report containing the following:
- the identifier of the error
- the time of the error
- a print screen of your page
Ee will investigate it for you as soon as possible.
Sometimes trusted application keys are lost during Confluence upgrade.
To check this, go to Confluence Admin → Content Exporter → General settings.
If you see the following message, the Confluence trusted key is missing and you have to initialize a new one:
To generate a new Trusted key, click on the Initialize Confluence Trusted Application Keystore button in the error message.