Cloud Platform security

Content Exporter runs on the Cloud and connects to your Confluence instance by standard web (HTTPS) requests. By default, every Cloud add-on has a dedicated system user in your Atlassian instance that can access data. However, permissions granted to this system user might be different from those that the current user has.

There is a special method, called impersonation (in the Plugin Manager this is called the "Act as user" scope) that makes it possible to run these HTTPS requests on behalf on the current user. This way the add-on can access exactly the same pages as the current user (including restricted pages). This is supported since Content Exporter version 1.1.0-AC.

However, there are a few cases when this method fails:

• If your Confluence Cloud instance was just created, then it might be necessary to wait a few hours before impersonation can be used.

• If more than 500 users are impersonated within 5 minutes.

• If the "Content Exporter" system user has no access to Confluence.

If for any reason, you receive an error message saying Content Exporter can not access your pages, then please do one of the following:

• Wait a few minutes and try again.

• Check in your Confluence's plugin manager that your Content Exporter's version is at least 1.1.0-AC, and click Upgrade if your version is older.

• Ask your Confluence Administrator to check if the Content Exporter system user has access to Confluence.

1. Go to the following link (after editing the instance name): https://YOURINSTANCENAME.atlassian.net/admin/users.

2. Select System users in the dropdown list.

3. Start typing Content Exporter.

If none of these help, please create an issue with the page URL at our Service Desk.