Backup menu

In Email This Issue, you can create a backup JSON file of your existing configuration and use it for the following:

• Help our support team investigate your request by checking your system.

• Restore your current settings after changes in the same Jira server instance. Read more here.

• Restore your current settings on another Jira server instance. Read more here.

• Restore parts of your current settings on another Jira server instance. Read more here.

To do a backup or see existing back ups, go to SETTINGS --> Backup/Restore.

The Backup/Restore page has a Backup button (next to Add file) which is used to create a backup file of all Email This Issue related configurations in the system.

Clicking on Backup displays a Description field that is optional to fill. The Create button under the description field starts the backup process. You may cancel the backup process before hitting Create, by clicking on the Cancel button.

The following values are displayed for the exported files:

Field	Description
Created on	Date and time of the export displayed in the time zone settings of the original backup system.
Description	The description field's value that has been entered during the backup process. If left empty, nothing is displayed.
Created by	The username of the person creating the export (in raw text format).
App version	The version number of the source Email This Issue instance.
Jira version	The version number of the source Jira instance.

The backup JSON file is by default stored at <Jira Home Directory>\data\emailissue\

Backup files can be downloaded by pressing Download. To remove them, click on the three dots next to a backup and choosing Delete.

The Add file button is present for restoring data from the created backup JSON file, for more information. For more information see the Restore menu.