Mail Handlers
The Classic Mail Handler has been deprecated in version 9.2.0. Classic Mail Handlers have been available in Email This Issue for many years. Handlers of this type follow the traditional ways of configuration: there are fields and options in a single entity to configure the behavior of the handler.
The new Next Generation Mail Handlers come along with Email This Issue's Mail Account management. Handlers of this type are composed of building blocks (actions). It takes algorithmic thinking to build up these handlers but they are ultimately simpler and more flexible.
There are several reasons why you should for the Next Generation of Mail Handlers. See the following table for a quick comparison of the two types of handlers:
Feature
Classic Mail Handlers
Next Generation Mail Handlers
Supports Jira Service Management, Jira Software and Jira Core
FULLY SUPPORTED
FULLY SUPPORTED
Field initialization from emails
PARTLY SUPPORTED
FULLY SUPPORTED
Executing workflow transitions
PARTLY SUPPORTED
FULLY SUPPORTED
Custom issue lookup
PARTLY SUPPORTED
FULLY SUPPORTED
Email filtering
PARTLY SUPPORTED
FULLY SUPPORTED
Conditional processing
PARTLY SUPPORTED
FULLY SUPPORTED
Attachment filtering
FULLY SUPPORTED
FULLY SUPPORTED
Multiple incoming mail accounts
NOT SUPPORTED
FULLY SUPPORTED
Ease of Configuration
NOT SUPPORTED
FULLY SUPPORTED
Ease of Troubleshooting
NOT SUPPORTED
FULLY SUPPORTED
Ease of Learning
NOT SUPPORTED
FULLY SUPPORTED
Future proof (Long-Term Support)
PARTLY SUPPORTED
FULLY SUPPORTED
For a more detailed comparison of the two, see Comparing the Classic and Next Generation Mail Handlers.
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