Mail Handlers

The Classic Mail Handler has been deprecated in version 9.2.0. Classic Mail Handlers have been available in Email This Issue for many years. Handlers of this type follow the traditional ways of configuration: there are fields and options in a single entity to configure the behavior of the handler.

The new Next Generation Mail Handlers come along with Email This Issue's Mail Account management. Handlers of this type are composed of building blocks (actions). It takes algorithmic thinking to build up these handlers but they are ultimately simpler and more flexible.

There are several reasons why you should for the Next Generation of Mail Handlers. See the following table for a quick comparison of the two types of handlers:

FeatureClassic Mail HandlersNext Generation Mail Handlers

Supports Jira Service Management, Jira Software and Jira Core

FULLY SUPPORTED

FULLY SUPPORTED

Field initialization from emails

PARTLY SUPPORTED

FULLY SUPPORTED

Executing workflow transitions

PARTLY SUPPORTED

FULLY SUPPORTED

Custom issue lookup

PARTLY SUPPORTED

FULLY SUPPORTED

Email filtering

PARTLY SUPPORTED

FULLY SUPPORTED

Conditional processing

PARTLY SUPPORTED

FULLY SUPPORTED

Attachment filtering

FULLY SUPPORTED

FULLY SUPPORTED

Multiple incoming mail accounts

NOT SUPPORTED

FULLY SUPPORTED

Ease of Configuration

NOT SUPPORTED

FULLY SUPPORTED

Ease of Troubleshooting

NOT SUPPORTED

FULLY SUPPORTED

Ease of Learning

NOT SUPPORTED

FULLY SUPPORTED

Future proof (Long-Term Support)

PARTLY SUPPORTED

FULLY SUPPORTED

For a more detailed comparison of the two, see Comparing the Classic and Next Generation Mail Handlers.

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