Email This Issue
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Email This Issue - for Jira Server/Data Center
Email This Issue - for Jira Server/Data Center
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  • Email This Issue - for Jira Server/DC
  • Features
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  • Comparing Email This Issue and Jira Server/DC
  • 🤓Documentation
    • Outgoing Emails
      • Sending manual emails
        • The difference between email editors
        • Enabling template categories so templates can be chosen on the Email screen
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      • Sending issue filters by email
      • Email templates
        • Adding custom macro to email templates
        • Adding Email Audit Log to email templates
        • Adding fields to email templates
        • Adding issue comments to emails
        • Adding issue link information to your template
        • Adding issue operation links to the email
        • Adding a signature with a company logo to emails
        • Adding user properties to emails
        • Disabling links and avatars or icons in templates
        • Formatting Date and Time values
        • Using reply templates
        • Using Mail Body Initializer templates
        • Rendering templates within templates
        • Velocity Context in email templates
        • Formatting number values
        • Searching for issues in email templates
        • Changelog information in email templates
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      • OAuth2 Authorizations in Email This Issue
        • OAuth2 Client Credentials
        • Authorizing Email This Issue to access Gmail accounts
        • Authorizing Email This Issue to access Microsoft 365 accounts
        • Enabling OAuth2 Authorization in your Google Account
        • Enabling OAuth2 authorization in your Microsoft 365 account
        • Troubleshooting guides for Microsoft OAuth2 Connections
          • How to fix "Authorization Was Interrupted" error
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          • How to fix "401 Unauthorized" error
          • How to fix "key expires_in " error
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      • Alerting via Webhooks
        • Webhooks
          • Configuring Slack to receive webhooks
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        • Webhook execution logs
      • Email Security
    • Service management integration
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  • ☁️Server to Cloud Migration
    • Server to Cloud - Automatic Migration tool
    • Server to Cloud - Manual migration guide for Email This Issue
      • Overview of available features
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      • Migrating Outgoing Settings
        • Migrating Templates
        • Migrating Notifications
        • Migrating Manual Email Defaults
        • Migrating Contexts
        • Migrating Canned Responses
        • Migrating Post Functions
        • Migrating Outgoing Mail Connections
      • Migrating Incoming Settings
        • Migrating Classic Mail Handlers
        • Migrating Next Generation Mail Handlers
        • Migrating Incoming Mail Connections
        • Migrating Incoming Mail Queue Settings
        • Migrating Incoming Mail Log Settings
      • Migrating Other Settings
        • Migrating OAuth2 Credentials
        • Migrating global default email settings
        • Migrating permissions for sending emails manually
        • Migrating recipient restrictions
  • ❓FAQ
    • FAQ
      • How to bypass workflow conditions
      • How to avoid email loops
      • How to control who to send emails to
      • How to customize Email From in outgoing emails
      • How to enable logging
      • How to install license keys
      • How to find out why the Email button is missing
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      • How to prevent duplicate emails
      • How to remove old content from reply emails
      • How to send personalized emails to recipients
      • How to set up auto-reply or acknowledgment emails
      • How to track cases when you don't get any emails
      • How to view the log of incoming and outgoing emails
      • The iOS Mail app does not show attachments
      • How to route emails to projects
      • How to maintain email threads in Jira
      • How to fix issues with a corrupt index state
      • How to set polling interval for mail accounts manually
    • Tutorials
      • Configuring email approval
      • Customizing the email template used with manual emails
      • Enhance Jira Service Management with Email This Issue
      • Getting Started
      • Setting up an Email Help Desk
      • Setting up customized notifications
      • Setting up a Service Management with a Next-Gen Mail Handler
  • 🌪️Misc
    • Open Source Components
    • Pricing Updates
      • Pricing Update effective October 1st 2018
      • Pricing Update effective December 1, 2021
    • End of Support Policy
    • Security Advisories
      • Email This Issue Security Advisory 2020-02-18
    • Database Tables
    • Translations
  • 🆕Release Notes
    • Release notes
      • 9.x.x
        • 9.15.0 Jira 10 compatibility
        • 9.13.0 Improvements and Fixes
        • 9.11.0 Improvements and fixes
        • 9.10.0 Major improvements and fixes
        • 9.9.1 Improvements and fixes
        • 9.9.0.2 Major improvements and fixes
        • 9.8.0 Improvements and fixes
        • 9.7.0 Improvements and fixes
        • 9.6.0 Improvements and fixes
        • 9.5.0 Improvements and fixes
        • 9.4.0 Bugfixes
        • 9.3.3. Improvements and fixes
        • 9.3.2 Major improvements
        • 9.3.1 Automatic cloud migration
        • 9.2.2.1 Bugfixes
        • 9.2.2 Improvements and fixes
        • 9.2.1.3 Compatibility changes for Jira 9.0.0
        • 9.2.1 Major improvements
        • 9.2.0 Improvements and fixes
        • 9.1.1 Improvements and fixes
        • 9.1.0.1 Alerting and other major new features
        • 9.0.2 Bugfixes, next step in deprecating the Classic Mail Handler
        • 9.0.1 Minor improvement and fixes
        • 9.0.0 Major improvements
        • 9.12.0 Improvement and fixes
        • 9.17 Improvements and Fixes
        • 9.18.0 Improvements and fixes
      • 8.1.x
        • 8.1.3 Classic handler is deprecated, timezone support, bug fixes
        • 8.1.2 Important bug fixes
        • 8.1.1 Microsoft 365 OAuth2, improvements and fixes
        • 8.1.0 Microsoft 365 OAuth2, improvements and fixes
      • Up to 8.0.6
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  1. Documentation
  2. Outgoing Emails
  3. Email templates

Adding issue link information to your template

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Last updated 3 years ago

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In case you want to render issue link information in your email, you must edit your email templates. Rendering issue links requires a complex processing logic. The key is $!issue.linkCollection that returns a LinkCollection object which provides methods to explore linked issues, link types, etc. if there are linked issues, otherwise null. Read more about LinkCollection .

When selecting Linked Issues in the Field Picker dropdown, you will get instructions on how to easily include issue link information in the template.

In case you want a customized display (e.g. include more attributes of the linked issues) then you can start adding these template fragments directly into your templates and customize them according to your needs.

Important: Jira Security is applied. The LinkCollection will return the linked issues as the email sender sees them. The sender may not be have the privilege to view all linked issues in Jira. If this is the case, the email may not list all linked issues either.

To have full control over the rendering of linked issues, insert the following code fragments into your template instead of parsing the rendering methods as above.

Example for rendering issue link information in HTML emails

#set ($lc = $!issue.linkCollection)
#if ($!lc)
 <tr valign="top">
  #if ($!isJIRA61OrLater)
     <th><strong style="font-weight:normal;color:${textSubtleColour};">Links:</strong></th>
     <td>
  #else
      <td style="color:${textColour};font-family:${textFontFamily};font-size:${textSize};padding:0 10px 10px 0;white-space:nowrap;"><strong style="font-weight:normal;color:${textSubtleColour};">Links:</strong></td>
      <td style="color:${textColour};font-family:${textFontFamily};font-size:${textSize};padding:0 0 10px 0;width:100%;">
  #end
    #foreach ($linkType in $lc.linkTypes)
      #set($outwardIssues = $lc.getOutwardIssues($linkType.name))
      #set($inwardIssues = $lc.getInwardIssues($linkType.name))
      #if($!outwardIssues && $!outwardIssues.size()>0)
      <dl>
        <dt><p style="font-weight: bold"></progress>$linkType.outward</p></dt>
        #foreach ($outwardLinkedIssue in $!outwardIssues)
        <dd>
            <div style="display:table;">
              <a style='color:${textLinkColour};text-decoration:none;' href='${baseurl}/browse/${outwardLinkedIssue.getKey()}'>$outwardLinkedIssue.getKey()</a>
              <span style="white-space: nowrap;">$outwardLinkedIssue.summary</span>
            </div>
        </dd>
        #end
      </dl>
        $!outwardIssues.clear()
      #end
      #if($!inwardIssues && $!inwardIssues.size()>0)
      <dl>
        <dt><p style="font-weight: bold"></progress>$linkType.inward</p></dt>
        #foreach ($inwardLinkedIssue in $!inwardIssues)
          <dd>
            <div style="display:table;">
              <a style='color:${textLinkColour};text-decoration:none;' href='${baseurl}/browse/${inwardLinkedIssue.getKey()}'>$inwardLinkedIssue.getKey()</a> <span style="white-space: nowrap;">$inwardLinkedIssue.summary</span>
            </div>
          </dd>
        #end
      </dl>
        $!inwardIssues.clear()
      #end
    #end
  </td>
</tr>
#end

Example for rendering issue link information in TEXT emails

#set ($lc = $!issue.linkCollection)
#if ($!lc)
Links:
#foreach ($linkType in $!lc.linkTypes)
#set($outwardIssues = $!lc.getOutwardIssues($linkType.name))
#set($inwardIssues = $!lc.getInwardIssues($linkType.name))
#if($!outwardIssues && $!outwardIssues.size()>0)
${linkType.outward}:
#foreach ($outwardLinkedIssue in $!outwardIssues)
$stringUtils.leftPad($outwardLinkedIssue.summary, $padSize): ${baseurl}/browse/${outwardLinkedIssue.getKey()}
#end
$!outwardIssues.clear()
#end
#if($!inwardIssues && $!inwardIssues.size()>0)
${linkType.inward}:
#foreach ($inwardLinkedIssue in $!inwardIssues)
$stringUtils.leftPad($inwardLinkedIssue.summary, $padSize): ${baseurl}/browse/${inwardLinkedIssue.getKey()}
#end
$!inwardIssues.clear()
#end
#end
#end
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