Email This Issue
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Email This Issue - for Jira Server/Data Center
Email This Issue - for Jira Server/Data Center
  • ⬇️Start Here
  • Email This Issue - for Jira Server/DC
  • Features
  • Secure the email channel with Email This Issue
  • Comparing Email This Issue and Jira Server/DC
  • 🤓Documentation
    • Outgoing Emails
      • Sending manual emails
        • The difference between email editors
        • Enabling template categories so templates can be chosen on the Email screen
        • Mail Generation Queue (formerly called Event Queue)
        • Manual Email Default Settings
      • Sending issue filters by email
      • Email templates
        • Adding custom macro to email templates
        • Adding Email Audit Log to email templates
        • Adding fields to email templates
        • Adding issue comments to emails
        • Adding issue link information to your template
        • Adding issue operation links to the email
        • Adding a signature with a company logo to emails
        • Adding user properties to emails
        • Disabling links and avatars or icons in templates
        • Formatting Date and Time values
        • Using reply templates
        • Using Mail Body Initializer templates
        • Rendering templates within templates
        • Velocity Context in email templates
        • Formatting number values
        • Searching for issues in email templates
        • Changelog information in email templates
        • Canned responses
      • Contexts
        • Context Resolution Algorithm
      • Event Notifications
      • Distribution lists
      • Workflow post functions
      • Custom fields
    • Incoming Emails
      • Attachment Filtering
      • Next Generation Mail Handlers
        • Jira automation and Next Generation Mail Handlers
        • Using regular expressions
      • Classic Mail Handlers - Deprecated
        • Mail Handler Error Log
        • Step-by-step Classic Mail Handler to Next Generation Mail Handler migration aid
        • Field Rules
        • Phasing out the Classic Mail Handler
        • Comparing the Classic and the Next Generation Mail Handlers
    • Integrations
      • CRM for Jira
      • nFeed
      • Glass Documentation
      • API - Integration with other services
    • Administration
      • General configuration
      • Email Audit Log
      • Outgoing Mail Connections
      • Outgoing Mail Queue
      • Incoming Mail Connections
      • Incoming Mail Queue
      • Incoming Mail Log
      • Backup and restore settings
        • Backup and restore administration
          • Backup menu
          • Restore menu
        • Backup and Restore Tutorials
          • Backup and restore for empty email settings
          • Backup and restore only parts of a configuration
          • Backup and restore every setting in the same instance
      • OAuth2 Authorizations in Email This Issue
        • OAuth2 Client Credentials
        • Authorizing Email This Issue to access Gmail accounts
        • Authorizing Email This Issue to access Microsoft 365 accounts
        • Enabling OAuth2 Authorization in your Google Account
        • Enabling OAuth2 authorization in your Microsoft 365 account
        • Troubleshooting guides for Microsoft OAuth2 Connections
          • How to fix "Authorization Was Interrupted" error
          • How to fix "BAD User is authenticated but not connected" error
          • How to fix "401 Unauthorized" error
          • How to fix "key expires_in " error
          • How to fix "Need admin approval" error
      • Alerting via Webhooks
        • Webhooks
          • Configuring Slack to receive webhooks
          • Configuring OpsGenie to receive webhooks
        • Webhook execution logs
      • Email Security
    • Service management integration
    • JQL Functions
    • Top-level menu navigation
  • ☁️Server to Cloud Migration
    • Server to Cloud - Automatic Migration tool
    • Server to Cloud - Manual migration guide for Email This Issue
      • Overview of available features
      • Differences of the Server and Cloud user interface
      • Migrating Outgoing Settings
        • Migrating Templates
        • Migrating Notifications
        • Migrating Manual Email Defaults
        • Migrating Contexts
        • Migrating Canned Responses
        • Migrating Post Functions
        • Migrating Outgoing Mail Connections
      • Migrating Incoming Settings
        • Migrating Classic Mail Handlers
        • Migrating Next Generation Mail Handlers
        • Migrating Incoming Mail Connections
        • Migrating Incoming Mail Queue Settings
        • Migrating Incoming Mail Log Settings
      • Migrating Other Settings
        • Migrating OAuth2 Credentials
        • Migrating global default email settings
        • Migrating permissions for sending emails manually
        • Migrating recipient restrictions
  • ❓FAQ
    • FAQ
      • How to bypass workflow conditions
      • How to avoid email loops
      • How to control who to send emails to
      • How to customize Email From in outgoing emails
      • How to enable logging
      • How to install license keys
      • How to find out why the Email button is missing
      • How to obtain a community or non-profit license
      • How to prevent duplicate emails
      • How to remove old content from reply emails
      • How to send personalized emails to recipients
      • How to set up auto-reply or acknowledgment emails
      • How to track cases when you don't get any emails
      • How to view the log of incoming and outgoing emails
      • The iOS Mail app does not show attachments
      • How to route emails to projects
      • How to maintain email threads in Jira
      • How to fix issues with a corrupt index state
      • How to set polling interval for mail accounts manually
    • Tutorials
      • Configuring email approval
      • Customizing the email template used with manual emails
      • Enhance Jira Service Management with Email This Issue
      • Getting Started
      • Setting up an Email Help Desk
      • Setting up customized notifications
      • Setting up a Service Management with a Next-Gen Mail Handler
  • 🌪️Misc
    • Open Source Components
    • Pricing Updates
      • Pricing Update effective October 1st 2018
      • Pricing Update effective December 1, 2021
    • End of Support Policy
    • Security Advisories
      • Email This Issue Security Advisory 2020-02-18
    • Database Tables
    • Translations
  • 🆕Release Notes
    • Release notes
      • 9.x.x
        • 9.15.0 Jira 10 compatibility
        • 9.13.0 Improvements and Fixes
        • 9.11.0 Improvements and fixes
        • 9.10.0 Major improvements and fixes
        • 9.9.1 Improvements and fixes
        • 9.9.0.2 Major improvements and fixes
        • 9.8.0 Improvements and fixes
        • 9.7.0 Improvements and fixes
        • 9.6.0 Improvements and fixes
        • 9.5.0 Improvements and fixes
        • 9.4.0 Bugfixes
        • 9.3.3. Improvements and fixes
        • 9.3.2 Major improvements
        • 9.3.1 Automatic cloud migration
        • 9.2.2.1 Bugfixes
        • 9.2.2 Improvements and fixes
        • 9.2.1.3 Compatibility changes for Jira 9.0.0
        • 9.2.1 Major improvements
        • 9.2.0 Improvements and fixes
        • 9.1.1 Improvements and fixes
        • 9.1.0.1 Alerting and other major new features
        • 9.0.2 Bugfixes, next step in deprecating the Classic Mail Handler
        • 9.0.1 Minor improvement and fixes
        • 9.0.0 Major improvements
        • 9.12.0 Improvement and fixes
        • 9.17 Improvements and Fixes
        • 9.18.0 Improvements and fixes
      • 8.1.x
        • 8.1.3 Classic handler is deprecated, timezone support, bug fixes
        • 8.1.2 Important bug fixes
        • 8.1.1 Microsoft 365 OAuth2, improvements and fixes
        • 8.1.0 Microsoft 365 OAuth2, improvements and fixes
      • Up to 8.0.6
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  1. Misc

Database Tables

Email This Issue stores configuration data and audit logs in the below db tables.

Table Name
Description

AO_544E33_ATTACHMENT_DIGEST

AO_544E33_ATTACHMENT_FILTER

AO_544E33_ATTACHMENT_TYPE_SIZE

Attachment type size filters

AO_544E33_AUDIT_LOG_ENTRY

AO_544E33_AUTO_REPLY_PARAMS

Mail handlers

AO_544E33_CANNED_RESPONSE

AO_544E33_CERTIFICATE

Certificates and expiry dates

AO_544E33_CERT_TO_MAIL_ACCOUNT

Mapping for certificates and mail accounts

AO_544E33_CONFIGURATION

AO_544E33_CONTEXT

AO_544E33_DATA_PURGE

Data purge settings

AO_544E33_DISTRIBUTION_LIST

AO_544E33_FIELD_CONTEXT

AO_544E33_FIELD_RULE

AO_544E33_GDPR_USER

User details for GDPR compliance

AO_544E33_GENERAL_CONFIG

AO_544E33_INCOMING_QUEUE_ITEM

AO_544E33_INCOMING_MAIL_LOG

AO_544E33_KEY

ID and KEY information

AO_544E33_MAIL_ACCOUNT

AO_544E33_MAIL_ADDRESS_LIST

Mail Address List (i.e. Recipient Lists by Type)

AO_544E33_MAIL_HANDLER

AO_544E33_MAIL_HANDLER_LOG

AO_544E33_MAIL_IMAP_UIDS

UIDs of incoming emails

AO_544E33_MAIL_LAST_FETCH

Last fetch dates

AO_544E33_MAIL_OPTIONS

Mail options for manual email sending

AO_544E33_MAIL_UID

Mail Account IDs and UIDs

AO_544E33_MD5_PATTERN

AO_544E33_NOTIFICATION_EVENT

AO_544E33_NOTIFICATION_RECIP

AO_544E33_NOTIFICATION_TEMPL

AO_544E33_OAUTH2_CREDENTIALS

OAuth2 credentials

AO_544E33_OAUTH2_STATE_PASSWD

temporary unique password for state encryption

AO_544E33_OAUTH_REFRESH_TOKEN

OAuth2 refresh tokens

AO_544E33_OUTGOING_QUEUE_ITEM

AO_544E33_RECIPIENT

Recipient

AO_544E33_REC_TO_MAIL_ADDR

Recipient To Mail Address List (join table between the Recipient and MailAddressList tables)

AO_544E33_SMTP_CONNECTION

AO_544E33_TEMPLATE

AO_544E33_USER_PREFERENCE

User preferences

AO_544E33_WEBHOOK

Webhooks

AO_544E33_WEBHOOK_EXECUTION

Webhook execution logs

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Last updated 9 months ago

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Attachment MD5 content digest for

(by name, size, type)

storing outgoing and incoming emails

and

items

data

to filter attachments

events

Recipients in events

templates (schemes)

sent via configured in the app

configured in the app

🌪️
duplication filter
Attachment fiters
Email audit log
Canned responses
General Configuration
manual email default settings
Contexts
Distribution Lists
Field Rules
Field Rules
General configuration settings
Incoming queue
Incoming mail log items
Incoming Mail Accounts
Mail handler
Mail Handler Error Log
Notification
notification
Notification
Outgoing mail items
Outgoing mail connections
Outgoing Mail Connections
Email Templates
MD5 patterns