Note: This page is being updated with topics and frequent questions.
If you ever come across with the acronym JETI, know that it stands for Jira Email This Issue.
Yes, we do, however the license keys are issued by Atlassian. Read through How to obtain a community or non-profit license to learn how you can receive your keys.
There may be multiple reasons why Email button is not shown. Read Why the Email Button is missing to understand what happens.
Absolutely. There are multiple ways to achieve this. Read through How to set up auto-reply or acknowledgment emails to understand which alternative works best for you.
There may be numerous reasons why you don't get emails from JETI/Jira. Read through the How to track cases when you don't get any emails.
Yes, the name of the sender is easily and flexibly configurable. See How to customize Email From in outgoing emails.
JETI provides an issue specific and a global log of emails. See How to view log of incoming and outgoing emails for more information.
Mail app on iOS devices does not handle multipart/related emails correctly. The iOS Mail app does not show attachments.
Yes, it can Route Emails to Projects. The Email This Issue Mail Handler can do a lot with the incoming emails, e.g. it can initialize issue fields based on the incoming email. Read more here.
Email This issue supports sending personalized emails individually to each recipient. Read more here.