How to send personalized emails to recipients

SINCE V7.1.1.5

Jira Email This Issue (JETI) used to send the same email to all recipients. This had many advantages from collaboration to reducing load on Jira and your mail servers. However its drawback is that it is not possible to send personalized emails or emails in languages set in the recipient's user profile.

Now it is easy to send personalized emails by setting the Send individual emails option in Contexts. Read more here.

Personalize the email content

By setting the above option, a new variable $!currentRecipient is available in the template. This makes it possible to:

  • Greet your recipients even more friendlier like: Hi $!currentRecipient.displayName becomes "Hi John Smith"

  • Add user properties of the current recipient like his/her phone number: $!userPropertyManager.getPropertySet($!currentRecipient).getString("")

  • (To be developed soon) Send emails in the language of the recipient's preference.

Email log

Individual emails will not be added multiple times to the email log. The log will contain a single mail item with all recipients.

Last updated