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# How to set polling interval for mail accounts manually

## Problem

Since 9.0.0, the polling interval for the Mail Accounts can be set in Jira, on the accounts configuration page.

[Incoming Mail Accounts](/email-this-issue/email-this-issue-for-jira-server-data-center/documentation/administration/incoming-mail-connections.md) are used for to polling mailboxes for new emails to be processed by the [Next Generation Mail Handler](/email-this-issue/email-this-issue-for-jira-server-data-center/documentation/incoming-emails/next-generation-mail-handlers.md). By default, Mail Accounts poll the mailboxes every minute.

The problem is that Microsoft 365 limitations are sometimes imposed on applications accessing mail accounts too often and returns throttling errors.

{% hint style="info" %}
**Note**: This article is about changing the polling interval manually. Since the writing of this article this fix has been released.
{% endhint %}

## Solution <a href="#howtosetpollingintervalformailaccounts-instructions" id="howtosetpollingintervalformailaccounts-instructions"></a>

Incoming Mail Accounts are polling mailboxes periodically, this is triggered by a scheduled job.

These jobs cannot be configured via the Jira UI but can be seen in `JIRA_URL/secure/admin/SchedulerAdmin.jspa`

![](/files/MbkI6dLGHoXk6W6iA5j5)

The Job in question is called `incomingMailAccountsJobRunner`. Jira does not allow to change the `Schedule` attribute on the UI, however it can be done in the database.

1\. Open the Jira database in a database client app.

2\. Check the content of the table called `clusteredjob`.

3\. Find the record whose `job_id` field has the value: `incomingMailAccountsJobRunner`. A sample SQL SELECT for PostgreSQL is shown here:

```
SELECT * FROM public.clusteredjob WHERE job_id='incomingMailAccountsJobRunner'
```

4\. Update this record by changing the column `cron_expression` to `0 */5 * * * ?` including the tailing question mark as shown below:<br>

![](/files/O5LR9i18A1bpSAnQy4u1)

5\. Save the changes in the table, and after 1-2 minutes, you can verify that the scheduled job is running in periods of 5 minutes using the Jira administration screen shown above.

{% hint style="info" %}
**Note**: This is a temporary workaround until we release the feature to set intervals manually from the app’s administration screen.
{% endhint %}

{% hint style="warning" %}
**Important**: This change in the database does not survive Jira restarts. You need to apply it after a restart.
{% endhint %}