16. To configure the actions "If issue not found for email", click on the + icon at the end of its row. For our configuration, click on Create issue and define the parameters according to your project and issue type. In our case, the "Project" is New Handler Project, the "Issue Type" is set to Service Request and the "Request Type" is New employee. Set the "Add attachments" field to Always add attachments, leave the split regex field empty and leave the "Attach original email as .eml file" disabled for now: