Adding recipients to Request Participants
The Add to Request Participants action adds the selected recipients to the Request Participants list.
If the customer does not exist, the action creates a customer with the email address and adds them as customer to the project before adding them to the Request Participants.
If the customer already exists, but is not a customer on the Service Management project, the action adds them to the project as customers, then adds them to the Request Participants.
Note: This does not add newly created customers. To achieve that, do the following:
Add a Create customer action.
Add an Add to Request Participants action with the To checkbox selected.
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