Features
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Send emails:
Manually via the Email button in the issue view
Automatically as Event notifications or Workflow transitions
Specify a wide range of recipients such as:
Jira user
External email addresses
Issue collaborators
Project roles
User groups
Custom fields
Emails support inline images and the issue's attachments as email attachments. Use the embedded Rich Text Editor to compose emails and templates.
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Additionally to the Email button displayed in the issue view, email sending can be automated in different ways with the help of event notifications.
Besides being able to do everything that Jira Notification Schemes do, Email This Issue Event Notifications offer you lot more, such as:
A fully customizable email content
Issue attachments attached to email
JQL filter support to make notifications conditional
Various email options
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Send emails upon status changes in your issues.
Add Email This Issue Workflow Post Functions to your transition to:
Send emails about important updates
Send emails only to those recipients who are interested in the changes
Attach issue attachments to the emails
Customize email layout and content
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Create HTML and Clear text templates with the embedded template editor.
Use issue fields or custom fields in the email body or even in the subject.
Embed complex structures like comments, issue linking information and email log in the outgoing emails with the Field Picker.
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Keep track of all incoming and outgoing emails related to the issues.
See a chronological list of emails under the Email tab in the issue view.
Admins can track all emails sent or received from the Configuration page.
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Multiple SMTP servers support.
Set up and manage connections to any SMTP serves.
Use different SMTP servers in projects or issues defined by a JQL query.
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Control who can send issues in emails from Jira via Jira Permission Schemes.
Disable the use of external email addresses or recipients without permissions to view the issue in Jira, if needed.
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Save recipient email addresses or users to custom fields, and use these custom fields as recipients when an email is sent either manually or automatically.
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Email This Issue for Jira Cloud is not only about sending emails, but also processing incoming emails with powerful features like sending auto-reply emails, executing workflow transitions and initializing issue fields. All configurable with a flexible, intuitive action editor. Various email processing strategies that are not available in Jira Cloud are available in Email This Issue for Jira Cloud, such as:
Creating issues or subtasks
Commenting on issues or subtasks
Linking issues or subtasks
Acknowledge the receipt of emails with an auto-response email that is sent to the sender of the incoming email when the email is processed with Email This Issue Mail Handler in Jira Cloud. Use arbitrary email templates to generate auto-responses.
Execute workflow transitions on issues via email. Extract the name of the transition to execute from email content, or execute a transition labelled with a property.
It allows for:
Sending fully customizable emails to Customers and Request participants with the desired layout and content that can include all fields of an issue.
Creating Service Management requests from email with all the power of field initialization and workflow execution.
Initialize issue fields with data extracted from the incoming email. For instance, you can:
Find related issues for emails with custom logic
Fire events
Save email addresses
Configure multiple regexes to split off old content.